FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Yes, we want to make the 3D printing process as simple as possible. The material profiles, which are specially adapted to the Extrudr filaments, enable outstanding printing results. Here are instructions for importing them into Bambu Studio.
Printing with a Prusa 3D printer? Here are instructions for importing them into PrusaSlicer.
Store in a dry room at room temperature (18-27°C / 65-80°F). Stored neatly, it is protected from dust and sunlight. More details in our blog post.
Our filaments can generally be dried at temperatures of 50° to 60° degrees. The drying time varies depending on the material. Exact details can be found in our material table.
We wind the filament directly onto the spool as an endless spiral. A knot is therefore physically impossible to produce during production. Knots usually occur when the end of the filament has been unsecured (loading and unloading of filament or storage) or when the filament jumps off the side of the spool during printing. More details in our blog post.
Basically, the materials BioFusion, ABS, ASA, GreenTEC, GreenTEC Pro, PCTG, PETG, PLA NX1, PLA NX2, WOOD, FLAX, PEARL, XPETG MATT, XPETG REC are food compliant.
Some colour variants of these materials are not food compliant. All details on the colour variants and food conformity are listed in the additional information sheet.
Products containing carbon or glass fibres, as well as all TPUs and XPETG ESD, are not food compliant.
Even if the material itself is food compliant, we do not recommend drinking or eating from 3D printed part frequently. The layers create small gaps in the surface. Bacteria accumulate there over time. The small gaps can be closed by applying a food-safe coating.
FDA approval must always be obtained for the end product.
A deviation in the RAL colour can occur because the base material (the granulate) can vary between transparent, white and beige. The same colour batch in the same RAL colour is always mixed in.
Colors may vary slightly between materials even if the same color code (e.g. RAL 9017) is used. The color name is a guideline – the final result depends on the specific material. For color-critical applications, it's best to do a test print.
No, samples cannot be ordered. To test the product, we recommend ordering the smallest spool size available.
All spools with a filament weight of 0.5 - 1.1 kg are compatible with the Bambu Lab AMS. Please note that TPU cannot be printed in the AMS due to the flexibility of the material. The holder at the back of the printer can be used for this.
Extrudr produces the following filaments from bio-based polymers: PLA NX1, PLA NX2, GreenTEC, GreenTEC Pro, FLAX, WOOD and PEARL. In the blog post "Bioplastics" we explain what biobased polymers are.
No. The reason for this is that the return, cleaning and further processing of the spools involves a great deal of effort. We recommend recycling or upcycling the spool. A storage system can be created with a spool and a few 3D printed parts. Educational institutions are also happy to receive craft materials.
After your parcel has been handed over to the shipping contractor, you will receive an email with the tracking link. You can use this link to track your parcel.
| Dispatched | The ordered items have been dispatched. |
| Partially dispatched | Some of the ordered items have been dispatched. |
| Open | The order has not yet been processed but will be dispatched shortly. |
| Cancelled | The order has been cancelled. |
The shipping costs can be viewed here. Free shipping is available from a corresponding number of items, depending on the country.
You can choose between standard delivery and express delivery. Parcels are shipped via the service providers Post AG, DHL Express or Terminkurier.
Collection on site is not possible.
The shipping time varies depending on the country. You can find the duration for the parcel shipment in the following link. During discount promotions, shipping may take longer than usual due to increased order volume.
Instant bank transfer, credit card, Apple Pay, Google Pay, PayPal, prepayment, invoice (only for business customers with VAT identification number)
| Paid | The invoice was paid in full. |
| Partially paid | The invoice was partially paid. |
| Unpaid | The invoice has not yet been paid. |
| Fully refunded | The total amount of the invoice was refunded. |
| Partially refunded | A partial amount of the invoice was refunded. |
| Pending | The payment service provider processes your payment. |
| Rejected | The payment was rejected by the bank or payment service provider or could not be processed. |
You may return the goods within 14 days of receipt. Items must be unused and returned in their original packaging.
For returns, we will provide a return shipping label by email upon prior request. For returns that are not due to a complaint, the cost of return shipping is covered by the buyer. Please contact our customer service at sales@extrudr.com and include the following information:
You will then receive a return shipping label for your parcel as soon as possible.
Complaints are handled separately. In this case, we cover the return shipping costs. Details on the process and the required information can be found in the FAQ section under “Complaints”.
Please contact sales@extrudr.com for the cancellation of the order.
Please contact support@extrudr.com. In addition to the error description, please state the order or invoice number and the batch number of the filament. The batch number has twelve digits and can be found on the label of the spool below the colour name.
Our team will be happy to support you in all matters.
